New research shows that over one third of online shoppers will only associate with responsible brands as consumption becomes more聽ethical.
35% Online Shoppers Only Associate with Responsible Brands
More than one third (35 per cent) of online shoppers in the UK will only associate with 鈥榬esponsible鈥� brands 鈥� including those that treat staff fairly, source goods ethically, and do not misuse consumer data. This is according to new research into online shopping behaviour and ethics from聽Empathy.co, the global commerce search and discovery platform.
The data, which was obtained via a Censuswide survey of 4,000 online shoppers from the UK, also revealed that half of consumers (47 per cent) prefer to shop with brands they trust, and 22 per cent will pay more for the brands they trust.
Taking Control of Data
In fact, 40 per cent of surveyed shoppers said that they don鈥檛 like being asked for unnecessary or sensitive data, and 37 per cent said that they would like more control of the data that businesses have on them, due to an inherent mistrust around how their data is being harvested, used or sold by these brands.
A Greener Future
The survey also revealed that 31 per cent of online shoppers prefer to associate with brands that are green, and use ecological packaging in their deliveries, and 37 per cent actively try to order local, or national, to reduce their carbon footprint.
The appetite for online shopping has not slowed down either, the Empathy.co research concluded. For example, 49 per cent of consumers revealed that they will not stop shopping online, even now that lockdown has lifted, and 30 per cent even revealed that 鈥榦nline鈥� will be their default option for 100 per cent of their shopping moving forward.
Conversely, only 13 per cent don鈥檛 consider their online shopping behaviour to have an environmental impact, and 20 per cent don鈥檛 think about the environment at all when buying online.
Angel Maldonado, Empathy.co Founder & CEO, commented:
鈥淭he appetite for ethics and responsibility in online brands is clearly surging, and competition is fierce when customers have a plethora of options, should they realise that their 鈥榝avourite鈥� brand is not treating staff fairly, sourcing goods responsibly, or utilising customer data ethically.
鈥淭o convey聽trustworthiness,聽businesses need to adopt a transparent approach to their operations and communicate these intentions in every aspect of what they do. This requires brands to invest in a website and search and discovery function that is聽efficient and聽private by design, whilst remaining open and honest about how they use customer preferences聽and where they source goods and services.鈥�
