Interactive technology brings objects and environments to life, enhancing user experiences and outcomes across multiple industries and business applications
Conduent Incorporated (NASDAQ: CNDT) today announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service lines. Backed by Conduent鈥檚 considerable experience in applying technology to make business transactions 鈥� from healthcare to workers compensation and consumer purchases 鈥� easier and more efficient, its new AR solution provides organisations with a more visual way to interact with customers, members, employees, patients and other audiences.
Conduent鈥檚 differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the United States, 25 million cardholders who participate in today鈥檚 cashless economy with modern digital payment solutions and 11 million employees who use its HR Services.
With Conduent鈥檚 scale and expertise, its new AR solution can integrate with a wide range of business applications, spanning retail, healthcare, aviation, financial services and others, to enhance customer service, improve productivity, develop new revenue streams and reduce costs through new self-service capabilities.
How it works
AR allows physical environments or individual objects to become digital portals to relevant, personalised information that can be tailored to inform users, guide actions and connect to services based on users鈥� preferences and self-guided actions.听Using interactive graphics, audio, video, 3D objects and animation, AR brings static objects to life through digital overlays that deliver helpful information and tools on mobile devices or tablets, with the immediacy and personalisation that consumers demand.
A November 2019 report from听ResearchAndMarkets.com听predicts that the global Augmented Reality and Virtual Reality market is expected to reach nearly $168 billion by 2026 鈥� representing a compound annual growth rate (CAGR) of nearly 35%.
Examples of AR applications across businesses, include:听
Retail pharmacy:听When a patient scans a prescription label, AR can transform the static image of the label by launching a highly personalised and intuitive interface 鈥� allowing pharmacy customers to access information, seek guidance or take actions such as ordering refills, setting medication reminders and reviewing medication risks or side effects. Pharmacies can benefit by strengthening patient compliance, improving health outcomes and reducing insured coverage payments, among others.
Learning and Development:听When integrated with workplace environments, AR can enhance employee productivity and performance, improve training programs, strengthen customer service and reduce costs. Technicians servicing a vehicle, home appliance or avionics systems on commercial aircraft can tap into AR to troubleshoot issues with greater accuracy, perform routine maintenance faster and more efficiently, comply with health, safety and environment requirements, and access updated information to avoid errors or delays.
鈥淎ugmented Reality has previously been associated with gaming and social media realms, but when applied appropriately in business, companies and other organisations can supercharge self-service and have a positive impact on customer experience and business outcomes,鈥� said Dharma Rajagopalan, Global Head, Transaction Processing, Conduent. 鈥淔rom healthcare to automotive, field diagnostics to learning and retail, Conduent Augmented Reality can help our clients improve business performance and relationships with their internal and external stakeholders.鈥�
Conduent鈥檚 AR solution is the latest addition to the company鈥檚听Interactive Engagement Technologies听portfolio joining Dara, Conduent鈥檚 Conversational AI Platform, which delivers a new level of self-service capabilities for a better, more personalised customer experience. For more information, visit Conduent鈥檚 AR听blog post听and听www.conduent.com.
About Conduent 听
Conduent delivers mission-critical services and solutions on behalf of businesses and governments 鈥� creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth.听It鈥檚 why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent鈥檚 differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all鈥痠nsured patients鈥痠n the U.S., 11 million employees who use its听HR Services,听and nearly nine million people who travel through鈥痶oll systems鈥痙aily. Conduent鈥檚 solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at听www.conduent.com.
