UK Consumers Worry About Text Scams

Protect Your Bubble reveals the text scams UK consumers are most worried about with postal text scams seeing the biggest increase in concern.

Scans Surge During Pandemic

It’s been revealedÌýmore than £2.3bnÌýhas been lost in a year as scams surge during the pandemic.

Over 413,000 instances of fraud were reported in England, Wales and Northern Ireland in the year up to April 2021 – an increase of 33 percent on the previous 12 months.

Scammers are becoming more sophisticated and clever with their methods, using well-known brands and companies to lure unaware consumers into believing their tricks. But what scams were the UK public most concerned about?

To find out, gadget insurance companyÌýProtect Your BubbleÌýanalysed just how many of us are googling inquiries related to text scams.

 

Most Concerning Scams

 

Of the most-asked fraud-related terms, ‘royal mail scam text’Ìýtook the number one spot as the most searched by 14,800 consumers in the UK every month.

Fuelled by a rise in online shopping during the pandemic – withÌý75 percent of consumersÌýadmitting they’re shopping more online than ever before – Google search data hints at a 2983 percent increase in Royal Mail text scams since 2020.

With cybercriminals keen to exploit Royal Mail’s popularity, the text scams are designed to look like the official correspondence from the company and the aim is to trick as many users as possible into disclosing sensitive information.

It’s been reported many people have fallen victim to these scams, only recently a womanÌýlost almost £8000Ìýafter believing a fraudulent text pretending to be from the Royal Mail.

 

Paypal Scam Text

 

In second place is ‘Paypal scam text’, searched by an average of 5,400 people each month. WithÌýalmost three million active users, it’s no surprise cybercriminals are taking advantage of the brands familiarity.

To compare, before the pandemic hit, in 2019 the term ‘Paypal scam text’Ìýwas searched 1900 times on average. A staggering 184 percent increase, indicating how worried consumers are about safeguarding their finances during the current climate.

Looking at the remaining search terms related to text scams, this is how many people are checking for different scams each month:

Ìý

·ÌýÌýÌýÌýÌýÌýÌýÌýÌýHermes scam text: 5,400 searches per month

·ÌýÌýÌýÌýÌýÌýÌýÌýÌýDPD scam text: 590 searches per month

·ÌýÌýÌýÌýÌýÌýÌýÌýÌýPhishing scam text: 390 searches per month

·ÌýÌýÌýÌýÌýÌýÌýÌýÌýTax rebate scam text: 260 searches per month

·ÌýÌýÌýÌýÌýÌýÌýÌýÌýBank scam text: 110 searches per month

·ÌýÌýÌýÌýÌýÌýÌýÌýÌýCovid scam text: 108 searches per month

 

Advice for Scam Awareness

 

Although the type of scam may vary, it’s easier to spot a scam if you know what to look for. Remember to be careful if someone:Ìý

–ÌýÌýÌýÌýÌýÌýÌýYou don’t know contacts you out of the blue (unexpected calls, emails, or messages should raise suspicion)

–ÌýÌýÌýÌýÌýÌýÌýOffers you something too good to be true – most of the time it is

–ÌýÌýÌýÌýÌýÌýÌýAsks for personal details or passwords

–ÌýÌýÌýÌýÌýÌýÌýIs pressuring you to make a decision quickly

–ÌýÌýÌýÌýÌýÌýÌýCheck for spelling and grammar mistakes

–ÌýÌýÌýÌýÌýÌýÌýIf the contact details are vague

Ìý

James Brown, Director atÌýProtect your BubbleÌýcommented:

“With an increase in fraudulent text messages, it’s essential the public remain aware and vigilant when receiving them from well-known companies.

“It’s also important companies are following and advising customers on the correct behaviours to adopt when it comes to fraudulent activity.”