Completion of major BSS transformation enables T Wholesale to simplify global operations
, the wholesale arm of Deutsche Telekom, has completed a major Business Support System (BSS) transformation in partnership with聽, a leading Salesforce consulting and implementation partner for the communications industry.
Inside The New AI-Powered BSS Platform Built With Enxoo
Built on聽Agentforce Communications and powered by聽Enxoo for Wholesale, the new agentic AI-based platform unifies T Wholesale鈥檚 global sales and delivery processes, enabling faster customer response, streamlined operations, and accelerated service launches across its international footprint.
鈥淭his transformation is a significant step in our ongoing journey to simplify and digitise our global operations,鈥� said Silke Hoesch,聽Senior Vice President, Digital, Data & Billing at T Wholesale.聽鈥淏y unifying our BSS, we鈥檙e giving teams the agility and transparency needed to deliver exceptional service to customers and partners worldwide.鈥�
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What the Transformation Actually Changed
The two-year programme reimagined T Wholesale鈥檚 international lead-to-cash process, from quoting and ordering to delivery and billing, enhancing automation with features like attribute-based pricing, serviceability checks, and instant quote generation.
鈥淭his project shows what鈥檚 possible when carriers embrace true digital transformation,鈥� said聽Krzysztof Zych, Chief Executive Officer at聽Enxoo. 鈥淏y combining Agentforce Communications Cloud with Enxoo for Wholesale, T Wholesale now has the agility to innovate and scale at the speed the market demands.鈥�
The new platform establishes a future-ready foundation aligned with聽TM Forum聽and聽MEF鈥檚 LSO Sonata聽standards, delivering measurable gains in speed, scalability, and customer experience and setting a new benchmark for digital agility in global wholesale operations.
