Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.
The Everywhere Workplace
Ivanti, the automation platform that helps make every IT connection smarter and more secure, today announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM), delivering on its mission聽to enable the Everywhere Workplace.
Ivanti Neurons for ITSM empowers service desk analysts and end users with 鈥淚nteractive Neurons鈥� for pre-ticket automation, resulting in reduced ticket volumes into the service desk, and post-ticket automation for higher accuracy, improved mean time to remediation and optimal personalised experiences.聽And Ivanti Neurons for ITAM provides IT teams with聽a comprehensive picture of IT assets聽from cloud to edge,聽which is more important in the new remote work environment than ever before.
How the Pandemic Has Changed the Workplace
The pandemic has catalysed a monumental shift in where and how people work. In the 鈥淓verywhere Workplace,鈥澛爀mployees use myriad devices to access enterprise applications and data over various networks to stay productive as they work from anywhere.聽And these employees require immediate and personalised resolutions for IT issues impacting their ability to remain productive, regardless of where they are working or what devices they are using. As a result, companies across all industries need to automate their service desks and IT operations.聽With these latest innovations, Ivanti is meeting market demand and empowering customers with聽greater visibility, in real time, to actionable information across devices, infrastructure and users to improve the accuracy, speed and efficiency of services delivered.
Ivanti Neurons for ITSM leverages automation bots to proactively detect and resolve issues, resulting in improved employee experiences and reduced help desk ticket volumes. Automation bots proactively identify issues and聽interact with users in their channel of choice to provide the most personalised and contextualised resolutions. And聽Ivanti Neurons for ITAM brings all hardware, software, server, client, virtual and cloud asset activities together, enabling customers to manage them in one place. By tracking availability and performance, organisations can optimise use and performance of IT assets, reducing costs and increasing productivity.
鈥淚鈥檓 excited for our customers to take advantage of these latest innovations in our Neurons Platform, which were purpose-built for organisations to transform employee experiences in the post-Covid era,鈥� said Nayaki Nayyar, President, Service Management Solutions Group and Chief Product Officer, Ivanti. 鈥淭hrough real-time, pre-ticket and post-ticket automation, we鈥檙e empowering IT teams to proactively manage, secure and service users, devices and聽data聽鈥� all while聽enabling employees to deliver peak performance from wherever they are.聽We are transforming service management and paving the way to a truly self-healing future.鈥�
