Hey Monica, tell us about yourself
听
I鈥檓 the Founder and CEO of Chargebacks911, a technology platform provider for end-to-end chargeback and dispute management and prevention.
It鈥檚 been an interesting journey to getting to where I am today: originally, I set up an eCommerce company in the early 2000s. We were growing fast, and our customers liked our products, but chargebacks were seriously cutting into our business. I went to market to search for a viable chargeback management solution but I couldn鈥檛 find anything that sufficiently met our needs. So, I decided to create one. Today, Chargebacks911 has grown to support more than 2.5 million merchants in 87 countries.
As well as an international entrepreneur, I鈥檓 a regular speaker on the industry circuit, an author and payments thought leader. Beyond the corporate world, I鈥檓 always looking for ways to give back to the community. I founded Paid for Grades鈥揳 student incentive programme that provides literacy tutoring services, career-planning lessons, and general life-skill acquisition.
Finally, I鈥檓 a strong advocate for women who want to succeed at the highest levels within fintech. I created LIFT: Elevating Women in Fintech, a micro-mentoring programme to encourage women in STEM globally to seek guidance to seek professional advice, career guidance and industry insight from an impressive list of female C-suite executives within the fintech and payments industries.
More from Interviews
- Dear Mr. Prime Minister: Michaela Eschbach, CEO At Cambridge Wireless
- A Chat With Subomi Oluwalana, Founder And CEO Of Convoy And US50 2026 Judge
- Dear Mr. Prime Minister: Anne Cantelo, Founder Of Onyx Media And Communications
- A Conversation With Siphesihle Yokwe, Social Media And Paid Media Specialist And Founder Of Mvelo Mediahouse
- A Chat With Tshimologo Leburu, Founder And CEO At Virtual Africa On How African Freelancers Can Build Marketing Strategies for Global Businesses
- Meet Artem Kirillov: General Manager At Performa
- Interview With Alex Marshall, Group Director At Clarke Energy, A Rehlko Company On The Data Centre Industry
- Meet Oliver Yonchev: Co-Founder Of Potentially AI
听
What are you looking for from this year鈥檚 Women in Tech and Startup entrants?
听
I鈥檓 looking for inspiring leaders that have shown evidence of overcoming challenges and taking advantage of opportunities, in order to establish their successful start-ups.
I鈥檓 also looking for exciting examples women who may have paved the way to inspire others around them. I firmly believe if you are in a position to be a mentor, then you should do so. It鈥檚 not just about telling women that they can do things, but it鈥檚 about showing them how. This will provide women entering the space with a guiding light and help them forge a successful career.
What advice would you give to entrants wanting to stand out from the crowd?
听
My advice is to be authentic and tell your story with passion.
My foremost guiding principle for generating great ideas is to ensure your product or service solves a critical issue for your target market. Therefore, seeing examples where entrants have focused on the problem they are solving and shown a deep understanding of this will help them stand out among their peers.
